INNOeVERSITY Shipping Policy Document
 

1. Introduction INNOeVERSITY is a cloud-based innovation ecosystem platform that delivers all its products and services online through a secure web and mobile application. This shipping policy outlines the terms and conditions related to digital product delivery, access, and customer support.
 

2. Digital Product Delivery

• All INNOeVERSITY services, including courses, mentoring sessions, research programs, and consulting engagements, are provided digitally via our online platform.

• No physical shipping is required as users access all purchased services through their registered accounts on INNOeVERSITY’s cloud-based application.

• Upon successful payment, users receive immediate or scheduled access to their enrolled services based on program timelines.
   

3. Account and Access Credentials

• Users must create an account on INNOeVERSITY’s platform to access purchased products and services.

• Access credentials (username and password) must be kept confidential, and users are responsible for securing their accounts.

• If login issues arise, users should contact support for assistance.
   

4. Delivery Timeline

• Instant access: Users gain immediate access to self-paced courses and pre-recorded content upon payment confirmation.

• Scheduled access: Live training sessions, mentorship programs, and consultancy services follow predefined schedules as per course or service descriptions.

• Access duration: The validity of access varies by service and will be clearly mentioned at the time of purchase.
   

5. Refund and Cancellation Policy

• As all services are digitally delivered, INNOeVERSITY does not offer refunds once access has been granted.

• In case of technical issues preventing access, users may raise a support ticket for resolution within 48 hours.

• Refunds may be considered in exceptional cases such as duplicate payments.
   

6. Technical Support and Assistance

• Users facing issues with access, login, or content availability can reach out to join@innoeversity.in.

• Our technical support team is available Monday to Friday from 9 AM to 6 PM IST.
   

7. Modification of Policy

• INNOeVERSITY reserves the right to modify this shipping policy as needed to enhance user experience and service quality.

• Any changes will be communicated via email and reflected on the official website.
   

For further inquiries, please contact join@innoeversity.in.